1. Introduction

This document is an electronic record in terms of the Information Technology Act, 2000 and applicable rules and amendments relating to electronic records. This electronic record is generated by a computer system and does not require a physical or digital signature.

These Terms & Conditions ("Terms") govern your access to and use of https://purrnpawz.com ("Website" or "Platform"), including your purchase of products and use of services made available through the Platform.

The Platform is owned and operated by Mysha Global Private Limited ("Company", "we", "us" or "our"), a company incorporated under applicable laws of India, and operating the Purr N Pawz brand.

2. Acceptance of Terms

By accessing, browsing or otherwise using the Platform, you acknowledge that you have read, understood and agreed to these Terms & Conditions, our Privacy Policy and other applicable policies published on the Platform.

If you do not agree with these Terms, please do not access or use the Platform or purchase products through it.

Your continued use of the Platform following any changes to these Terms constitutes your acceptance of the revised Terms.

3. Eligibility and Use of the Platform

You agree to use the Platform only for lawful purposes and in accordance with these Terms and applicable laws of India.

You must provide information that is true, accurate, current and complete when required to place an order or use a service.

You are responsible for ensuring that your use of the Platform does not violate any applicable law or the rights of any third party.

4. Products and Product Information

Purr N Pawz offers pet food and related products through the Platform. We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on the Platform are accurate and up to date.

However, colours, packaging, product appearance and other visual characteristics may vary slightly from images displayed on the Platform.

Product availability may change without prior notice. We reserve the right to limit quantities, discontinue products or refuse an order where reasonably necessary.

5. Orders and Acceptance

When you place an order through the Platform, you are making an offer to purchase the selected products subject to these Terms.

An order is considered accepted only when we have confirmed the order or otherwise indicated that the order has been accepted for processing.

We reserve the right to cancel or refuse an order where there is a genuine reason, including product unavailability, pricing or listing errors, suspected fraud, payment issues, delivery limitations or violation of these Terms.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our refund and payment procedures.

6. Pricing and Payment

Product prices displayed on the Platform are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed from time to time. Any applicable taxes, shipping charges or other charges will be displayed during the applicable checkout process.

Payments may be processed through third-party payment gateway providers, including PhonePe and other payment providers made available through the Platform.

You agree to provide accurate payment and billing information and to use a payment method that you are authorised to use.

7. Shipping and Delivery

Orders are delivered to eligible locations within India through our logistics and delivery partners.

Estimated delivery timelines displayed on the Platform are indicative and may vary depending on location, courier operations, weather, holidays, unforeseen events or other circumstances beyond our reasonable control.

For further information regarding shipping, please refer to our Shipping Policy.

8. Returns, Refunds and Cancellations

Returns, refunds and order cancellations are governed by the applicable policies published on the Platform.

Due to the nature of pet food products, certain products may not be eligible for return once opened, used or delivered, except where required by applicable law or where the product is damaged, defective or incorrectly supplied.

Customers should inspect delivered products and contact us promptly if they receive a damaged, defective, incorrect or otherwise compromised product.

9. Intellectual Property

The content available on the Platform, including but not limited to text, photographs, product images, graphics, logos, designs, layouts, videos, artwork, trademarks and other materials, is owned by or licensed to the Company and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, transmit, sell, license or commercially exploit any Platform content without our prior written permission.

10. Prohibited Use

You agree not to use the Platform or its services:

• For any unlawful, fraudulent or malicious purpose.
• To interfere with or disrupt the operation or security of the Platform.
• To attempt unauthorised access to any account, system or data.
• To copy or misuse our intellectual property.
• To submit false, misleading or fraudulent information.
• To engage in any activity that violates applicable laws or the rights of others.

11. Third-Party Services and Links

The Platform may contain links to third-party websites or may use third-party services for payments, delivery, communications, analytics or other purposes.

Such third-party services are governed by their own terms and privacy policies. We are not responsible for the content, policies or practices of third-party websites or services except to the extent required by applicable law.

12. Disclaimer

We make reasonable efforts to maintain accurate and reliable information on the Platform. However, to the fullest extent permitted by applicable law, we do not warrant that the Platform or all information contained on it will always be accurate, complete, current, uninterrupted or error-free.

Your use of the Platform is at your own discretion and subject to these Terms and applicable law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential or punitive damages arising from or relating to the use of the Platform or Services.

Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mysha Global Private Limited, its affiliates, officers, directors, employees and authorised representatives from claims, losses, liabilities, damages, costs and expenses arising from your unlawful use of the Platform, your violation of these Terms, or your violation of the rights of any third party.

15. Force Majeure

We shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, internet or technology failures, epidemics, pandemics or other events constituting force majeure.

16. Changes to These Terms

We may update, modify or revise these Terms from time to time to reflect changes in our business, Platform, products, services or applicable laws.

Updated Terms will be published on this page. Your continued use of the Platform after such changes are published constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms and any dispute, claim or matter arising out of or relating to the Platform, Services or these Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, the courts having jurisdiction in Hanamkonda, Telangana, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.

18. Contact Us

If you have any questions, concerns or communications relating to these Terms & Conditions, please contact us using the details below.