Privacy Policy

1. Introduction

This Privacy Policy describes how Mysha Global Private Limited (“Company”, “we”, “our” or “us”), operating the Purr N Pawz brand, collects, uses, stores, shares and protects personal information when you access or use https://purrnpawz.com (“Platform”) or purchase our products and services.

Purr N Pawz currently offers its products and services within India. You may be able to browse certain sections of the Platform without providing personal information.

By visiting the Platform, providing your information, creating an account where applicable, placing an order, or using any service offered through the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information in accordance with this Privacy Policy and applicable laws of India.

2. Information We Collect

We collect information when you use our Platform, place an order, contact us, request support, or otherwise interact with Purr N Pawz.

Depending on how you use our Platform, the information we may collect can include:

• Your name and contact details.
• Mobile or telephone number.
• Email address.
• Billing and shipping address.
• Order, purchase and transaction details.
• Information you provide when contacting customer support.
• Information voluntarily provided through forms, reviews, feedback or other interactions.
• Technical information such as browser type, device information, IP address and general interaction with our Platform.

You may choose not to provide certain information. However, doing so may prevent us from providing particular products, services or features.

3. How We Use Your Information

We use the information we collect for legitimate business and service purposes, including:

• Processing and fulfilling your orders.
• Arranging delivery and logistics.
• Providing customer support.
• Communicating with you regarding your orders, payments, deliveries and enquiries.
• Improving our products, services and customer experience.
• Detecting and preventing fraud, misuse or unauthorised activity.
• Maintaining and improving the security and functionality of our Platform.
• Complying with applicable legal and regulatory requirements.
• Sending promotional communications where permitted and where you have provided the necessary consent.

4. Payment Information

Payments made through the Platform may be processed by third-party payment service providers, including payment gateway partners such as PhonePe or other providers made available to you at checkout.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy, security practices and applicable laws.

We do not request or intentionally store your payment PINs, internet banking passwords, card PINs, CVV numbers or other confidential authentication credentials.

5. Sharing of Information

We may share personal information only where reasonably necessary to operate our business, provide our services, fulfil orders, or comply with applicable law.

Depending on the circumstances, information may be shared with:

• Payment gateway and payment service providers.
• Delivery, courier and logistics partners.
• Technology and website service providers.
• Customer support and operational service providers.
• Professional advisers and service providers where reasonably necessary.
• Government authorities, regulators or law enforcement agencies where required by law.

We do not sell your personal information to third parties.

6. Third-Party Services

Our Platform may use third-party services for payments, delivery, analytics, website functionality, communications and other operational purposes.

Where you interact directly with a third-party service provider, that provider may process your information according to its own privacy policy.

We encourage you to review the privacy policies of third-party service providers before providing them with personal information.

7. Cookies and Similar Technologies

Our Platform may use cookies and similar technologies to improve website functionality, understand how visitors use the Platform, remember preferences and improve the overall customer experience.

You may be able to control or disable cookies through your browser settings. Certain features of the Platform may not function correctly if cookies are disabled.

8. Communications

We may contact you through phone calls, SMS, WhatsApp, email or other communication channels regarding your orders, payments, delivery, customer support requests and other service-related matters.

Where required, promotional communications will be sent based on applicable consent and communication preferences. You may request to stop receiving promotional communications by contacting us.

9. Security Precautions

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. You acknowledge that transmission of information over the internet involves certain inherent risks.

10. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain business records and comply with applicable legal, accounting and regulatory requirements.

You may contact us to request deletion of personal information, subject to applicable legal requirements and legitimate business requirements.

Certain information may need to be retained where required for legal compliance, fraud prevention, dispute resolution, accounting or other legitimate purposes.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information held about you.
• Request correction or updating of inaccurate information.
• Request deletion of personal information, where legally applicable.
• Withdraw consent where processing is based on consent, subject to applicable law.
• Raise concerns regarding the processing of your personal information.

To exercise applicable rights, please contact us using the details provided at the end of this Privacy Policy.

12. Consent

By using our Platform or voluntarily providing personal information to us, you consent to the collection, use, storage and processing of your information as described in this Privacy Policy, subject to applicable law.

Where you provide personal information relating to another individual, you represent that you have the authority or appropriate permission to provide that information to us.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal of consent will not affect processing that has already been carried out lawfully before withdrawal and may affect our ability to provide certain services where the information is necessary.

13. Children's Privacy

Our Platform is intended for use by individuals who are legally capable of entering into transactions under applicable law. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable legal and regulatory requirements.

We encourage you to periodically review this page for the latest version of our Privacy Policy.

15. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.